Support channels
Lucky Bear offers several ways to contact support — from instant live chat to Telegram bot. All channels work around the clock, no days off or holidays. Support responds in English and Russian.
Live chat
Response in 30–60 secondsThe fastest communication channel. Available on the website and in the mobile app. Ideal for urgent questions: login issues, withdrawal delays, bonus activation.
Open chatTelegram bot
Response in 2–5 minutesConvenient from your phone. Supports all types of questions. The bot sends notifications about bonuses, promo codes and tournament results. Switches to a live operator if needed.
Open botFAQ and knowledge base
Instant answerMore than 20 detailed answers to the most common questions: registration, login, bonuses, payments, verification, security. Many issues are resolved here in 30 seconds.
Read FAQPersonal manager
For VIP playersGold and Platinum level players receive a personal manager. They resolve any issues individually: from bonuses to increasing withdrawal limits.
Learn moreLucky Bear Casino rules
Lucky Bear Casino operates under Curaçao license GCB 8048/JAZ2020-013 and complies with international fair play standards. Below are the main rules that every player should know.
- Age 18+. Only adult users can play. Age verification is required at registration.
- One account per player. Creating multiple accounts is prohibited and leads to blocking of all linked profiles.
- Compliance with your country's laws. Before registering, make sure online gambling is permitted in your jurisdiction.
- No fraud. Use of bots, hacks, bonus schemes leads to blocking and cancellation of winnings.
- Identity verification. KYC procedure is mandatory for withdrawing large amounts and protecting your account.
- Responsible gaming. Set limits, take breaks, don't play under stress.
Responsible gaming
We adhere to responsible gaming principles and provide tools to control the gaming process. Gambling is entertainment, not a way to earn money. If you feel that gambling has ceased to be entertainment for you, use self-limitation tools.
If you or your loved ones have faced a gambling addiction problem, we recommend contacting professional psychologists and specialized organizations. Gambling should bring pleasure, not problems.
Security and data protection
Lucky Bear uses modern TLS 1.3 encryption standards, security HTTP headers (CSP, HSTS, X-Frame-Options), two-factor authentication and a multi-level verification system. All financial operations pass through certified payment gateways, and personal data is stored encrypted.
In 2025, Lucky Bear's security system prevented more than 12,000 phishing attempts and blocked over 800 suspicious accounts. We regularly conduct security audits and cooperate with leading anti-fraud providers.
About Lucky Bear
Lucky Bear Casino has been operating since 2019 and during this time has become one of the most reliable online casinos for players worldwide. The platform serves 5,400,000+ active players from CIS countries and worldwide, offers 12,000+ games from 120+ providers and processes more than 18,000,000 transactions per year.
The project's mission is to make online gambling convenient, safe and transparent. We regularly update the game catalog, improve the interface, add new payment methods and expand the VIP program. Average player rating — 4.9 out of 5 based on 87,000+ reviews.
Extended FAQ — 20 questions
How to register at Lucky Bear Casino?
Follow the official link, click "Register", enter your e-mail or phone, create a password and choose the currency. The procedure takes 2 minutes.
How to log in to my personal account?
Open the official website, click "Login" in the upper right corner, enter your login and password. When logging in from a new device, a one-time code may be required.
What to do if I forgot my password?
Click "Forgot password?" on the login page, enter your e-mail or phone, receive a password reset link. If the email doesn't arrive — check "Spam" or contact support.
How to get the 350% welcome bonus?
Register via the official link, make your first deposit of at least 1,000 ₽. The bonus is credited automatically. Maximum amount — 500,000 ₽ + 500 free spins.
What is wagering and how to clear it?
Wagering is a turnover coefficient. With x40 wagering and a 10,000 ₽ bonus, you need to place bets totaling 400,000 ₽. Wagering period — 30 days, max bet — 500 ₽.
How long does a withdrawal take?
Average time — 47 seconds for crypto (USDT TRC20), up to 5 minutes for bank transfers, up to 30 minutes for bank cards.
What is the withdrawal fee?
Casino fee — 0%. Payment systems may charge their own fee. Check the terms of the selected method before requesting.
Is verification required for withdrawal?
Yes, KYC verification is mandatory for withdrawing large amounts. The procedure takes from 15 minutes to 24 hours. After verification, limits increase.
How to deposit funds?
Open the cashier, choose a method (card, bank transfer, crypto), specify the amount, confirm the transaction. Minimum deposit — 500 ₽.
Which currencies are available?
25 currencies: RUB, KZT, UZS, USD, EUR, USDT, BTC, ETH and others. The currency is chosen once at registration.
Can I play for free?
Yes, demo versions with virtual credits are available for most slots and table games. You can play without registration.
How many games are in the catalog?
More than 12,000 games from 120+ providers: slots, live casino, table games, crash games, exclusive releases.
What is RTP and why does it matter?
RTP is Return to Player percentage. The higher the RTP, the greater the theoretical return. Average RTP at Lucky Bear is 96.7%, maximum — 99.4%.
How to contact support?
Via live chat (response in 30–60 seconds), Telegram bot (2–5 minutes), VIP manager. All channels work 24/7 in English.
Does support work at night?
Yes, support works around the clock. Average response time at night is 20–30 seconds in chat.
What is the VIP program?
Multi-level reward system: Bronze, Silver, Gold, Platinum. Cashback up to 30%, personal manager, increased limits, exclusive bonuses.
How to increase my VIP level?
Automatically as bets accumulate. The more you play — the higher the level and more privileges.
Are there tournaments and lotteries?
Yes, tournaments are held weekly with a prize pool of up to 5,000,000 ₽. Lotteries — monthly. Participation is free.
How is my account protected?
TLS 1.3 encryption, two-factor authentication, security HTTP headers, KYC verification, multi-level security system.
What to do if I suspect fraud?
Immediately contact support via live chat, change your password, enable two-factor authentication. Do not share one-time codes with anyone.